FAQ

Older adults

 


You indicated you are a Certified Relocation and Transition Specialist
. What does CRTS stand for?

The Senior Transition Society Council established (and maintains) the standards and eligibility requirements to work in the field of senior home transition. A person with a Certified Relocation and Transitional Specialist ™ (CRTS) credential has taken an accredited course in senior home transitions and met all the requirements established by the Senior Transition Society Council including an exam, on-going continuing education, background checks, bonding, and insurance requirements.

In addition to meeting the requirements mandated by the Senior Transition Society Council, all CRTS professionals belong to the CRTS Registry. The CRTS Registry represents standards of excellence in senior home transitions and ensures the integrity of the profession and the CRTS Registry.

For more information about the CRTS credential, go to http://www.seniortransition.org

What other credentials do you have?

The owner, Paul A. Fichtner, is a member of the National Association of Senior Move Managers (NASMM), a professional organization that specializes in assisting older adults and their families with the emotional and physical aspects of relocation, aging-in-place, or both. NASMM and its members represent a commitment to connecting with older adults. NASMM members have extensive, practical knowledge about the costs, quality, and availability of local community resources. 

For more information about NASMM, go to http://www.nasmm.com

The owner is also a licensed real estate broker through the California Department of Real Estate. Through his association and membership with the National Association of Realtors®, he has earned the designation of a Senior Real Estate Specialist® (SRES). A SRES is qualified to address the needs of home buyers and sellers age 50 and older. The SRES Council awards the SRES Designation to members who have successfully completed its education program. These members have demonstrated necessary knowledge and expertise to counsel clients age 50 and older through major financial and lifestyle transitions involved in relocating, refinancing, or selling their home.

For more information about the SRES® program, go to
http://www.seniorsrealestate.com

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Are you insured?

Yes, Compassionate Relocations has insurance in line with the recommended limits as established through our association and membership with the CRTS Registry. Specific insurance information is included in the Service Agreement packet.

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Do you work only with the senior population?

No, we can help anyone and we welcome clients of any age who need help to insure a smooth and orderly transition. However, we have been certified and trained to work with the relocation and transition of seniors.  

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How can Compassionate Relocations help us?

Compassionate Relocations can help you develop a transition plan including:

• Downsizing
• Closing your home
• Packing and storing your belongings
• Moving and setting you up in your new residence
• Selling, buying, or renting a home

We also coordinate the services you need during your transition from one home to another. The services you may use include:

• Sorting                                             • Setting up at the new home
• Shredding Documents                         • House Cleaning
• Estates Sales                                    • Space Planning and Staging
• Charitable Donations                          • Painting
• Shipping to Relatives                          • Home Repairs
• Trash Hauling                                    • Age-In-Place Services
• Packing                                             • Security and Safety of the Home
• Moving                                              • Landscaping
• Unpacking                                         • Home Staging

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Do your company have its own moving trucks?

No, we are not licensed or insured to ship personal household items. We only coordinate moves. Therefore, we contact moving companies whom we have an established relationship with to provide bids for your move. The moving companies we contact for bids depend on distance of your move and the size and type of items to be moved.

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When it comes time to use your services, how far in advance do I need to call you?

Planning ahead is always a good idea. However, we will try in everyway to help schedule requests as soon as possible. In order to make this a “stress-free” relationship it’s always best to give us as much time as possible for your well being as much as ours. Sometimes there may be an emergency, and we will work around it.

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How can you help me downsize and organize?

If you are downsizing or moving, we can help you organize and complete the process. We will dispose of items that are no longer needed either through selling or donating the items of your choice. For items you do not wish to keep, we will contact the following services. You many use one or all these types of services based on your transitional needs.

  • Estate or liquidation sales to sell your items
  • Community organizations accepting donations
  • Disposal companies to haul away items not for sale or donation

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What do your services cost?

Each client's needs are unique, and because of that we provide a complimentary initial consultation.  We will meet with you at your home, discuss your needs, and design a proposal.  A no obligation, good-faith estimate will be provided as part of your proposal.  From that point, you select the services that best fit your budget.  We strive to keep costs reasonable, within budget, and make sure that you are aware of costs prior to your move.

Please call us at: (916) 966-8745 to arrange your FREE consultation. You can also reach us by email at:
CustomerSupport@CompassionateRelocations.com
 

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